Shipping Policy

Everything you need to know about how we get your Dinkum order to you.

All orders placed on our US store (us.dinkumdolls.com) ship from our warehouse in California, USA, and are delivered by UPS. We deliver to all 50 US states and to Canada. If you’re shopping from another country, please visit our regional stores (uk.dinkumdolls.com for UK, EU, Middle East and South Africa) and dinkumdolls.com for AU, NZ and ROW).

Shipping Rates

United States

Western States: 

Arizona, Arkansas, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Washington + territories (American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Palau, Virgin Islands) + military (Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific)

• US$11.95 Standard Shipping for orders under US$125
• Free Standard Shipping for orders US$125+
• Delivery time: 3-5 business days

Eastern & Central states:

Alabama, Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin, Wyoming, Utah + Federated States of Micronesia

• US$13.95 Economy Shipping for orders under US$125
• Free Economy Shipping for orders US$125+
• Delivery time: 3-5 business days

Alaska & Hawaii:

• US$60.95 flat rate.
• Orders to Alaska and Hawaii are charged a flat rate of US$60.95 and aren’t eligible for free shipping. These parcels travel by air freight, which costs considerably more than mainland delivery.
• Delivery time: 5-7 business days
  
  

Free shipping is not available on Canadian orders.

Please note delivery time starts from the time your order is dispatched, not from the time you place your order.

Processing Times

Orders placed before 10am PST Monday to Friday are processed the same day. Orders placed on weekends or public holidays are processed the next business day.

During sales, promotions, new collection launches and peak season, due to high volumes of orders, please allow up to 5 business days for your order to leave our warehouse.

Delivery Addresses

We deliver to physical street addresses only. Please double-check your address at checkout, as an incomplete or incorrect address will delay both dispatch and delivery.

We’re unable to ship to PO Boxes, or to APO, FPO or DPO addresses.

Tracking Your Order

As soon as your order is dispatched, we'll email you a shipping confirmation with your tracking details.

Changes, Cancellations & Redelivery

Can I Change or Cancel My Order?

There’s only a short window between you placing an order and our warehouse picking and packing it, so we often can’t make changes. Get in touch as soon as you can and we’ll do our very best. Once an order has shipped, we’re unable to change it.

Changing Your Address 

Email us straight away at support@dinkumdolls.com with the subject line “Urgent – Address Change”, and our team will try to catch your order before it leaves. If you’ve already received a tracking number, we’d recommend contacting UPS directly to request a redirect.

Unsuccessful Deliveries 

If a delivery is unsuccessful, any redelivery charges are the customer’s responsibility.

We’re unable to take responsibility for failed deliveries caused by an incorrect address entered at checkout. If your parcel is returned to us, please get in touch and we'll issue a gift card for the value paid, less any shipping costs.

Duties, Taxes & Tariffs

US Orders 

Your order ships from our US warehouse, so there are no import duties or additional charges on domestic orders.

Canadian Orders 

Orders travelling into Canada may attract import duties, taxes or brokerage fees from your local customs office. These charges aren’t included in what you pay at checkout and are the customer’s responsibility, so we’d recommend checking with your local customs office before ordering.

If duties aren’t paid on import and your parcel is returned to us, we’ll issue a credit note for the value of the products only, less any shipping paid, and less an additional US$10 to cover the cost of return shipping.

Still Have a Question?

Please email us atsupport@dinkumdolls.com or call us at +1 213-322-0903.